Returns & Exchanges

At Devold New Zealand, we stand by the quality of our premium merino wool garments and offer a hassle-free 30-day return policy for items in their original, unworn condition. Whether you need a different size or a full refund, our team is committed to ensuring you find the perfect fit for your outdoor adventures.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Items

Carefully place the unwashed and unworn garments with all original tags attached into a secure shipping mailer, preferably the original compostable packaging.

3

Ship to Devold

Affix the provided prepaid shipping label to your package and drop it off at any New Zealand Post location across the country.

4

Quality Check & Refund

Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing